My younger brother, who is under 18, is playing on my phone — what should I do?

kfb strictly prohibits anyone under 21 from playing. In this situation, notify us immediately via live chat or email (support@kfbbet.cam). Strengthen the password protection on your account and restrict access to your device.

Responsible Gambling — the first step to knowing yourself

kfb believes entertainment is enjoyable only when it stays in control. On this page you will find out how to set gambling limits, recognise warning signs, and get support when you need it.

For ages 21+ SSL Encryption Bangla Support 24/7 Live Chat

Gambling is entertainment, not a business

At kfb, your safety and wellbeing are at the centre of every decision.

Online betting and casino games are primarily a form of entertainment. However, like any form of entertainment, when they become excessive they can create pressure in personal and family life. kfb takes this seriously and is committed to ensuring a safe environment for every user.

Reading more about kfb will show you how the platform always puts users' interests first. Responsible gambling policies are an inseparable part of how we operate — not an added extra, but a core commitment.

Remember: there is no guarantee of winning. Betting and casino games always depend on chance, and the possibility of loss over the long term is ever-present. Only spend money that you can afford to lose without affecting your daily life.

Never think of gambling as a source of income — it is simply a form of entertainment.
Before each session, set a clear limit on both time and money, and stick to it.
Avoid gambling when you are stressed or feeling down — it does not solve problems, it makes them worse.
Do not chase losses by placing bigger bets — that mindset is the biggest risk of all.
Spend time with family and friends and keep up other hobbies — do not let gambling take over your life.
Track your spending — consciously review how much you are spending each week or month.

21+

Strict age policy

The minimum age to register and take part in any form of betting or casino activity on kfb is 21. Minors are strictly prohibited from creating accounts. If you become aware that an underage person is using this platform, please notify our support team immediately.

Self-restriction tools and safeguards

kfb provides several tools to help users stay in control of their gambling.

Set deposit limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it cannot be exceeded — this is the most direct way to control your budget.

Loss limits

Decide in advance how much you are willing to lose within a given period. Once that limit is reached, the system will automatically prevent further betting.

Session time limits

Set a maximum duration for uninterrupted play. After the set time the session will end automatically, and a break message will be shown before you can log in again.

Cooling-off period

Request that your account be temporarily closed for a few days or a few weeks. During this time logging in or placing bets will be completely blocked.

Self-exclusion

If you want to close your account for the long term or permanently, start the self-exclusion process. Once this decision takes effect, marketing messages will also stop.

Reality check notifications

Set a reminder at regular intervals to tell you how long you have been playing and how much you have spent in the current session.

How do I use these tools?

You will find these tools under the "Responsible Gambling" option in the Account Settings section. To set any limit or request self-exclusion, contact our 24/7 live chat support team — you can speak in Bangla. You can also reach us by email: [email protected]

Our Terms and Conditions describe the full process for self-exclusion and account restrictions in detail.

Recognise the warning signs

If you notice any of these signs in yourself or someone close to you, act quickly.

Unable to accept losses

Feeling the urge to bet more immediately after a loss, and continuing to play driven by the thought "I will win this time" — this is one of the main warning signs.

Spending essential money

Using money set aside for essential costs — food, rent, electricity bills, or a child's education — to place bets.

Hiding from family

Concealing how much you are playing or losing from family members or close ones, telling lies, or avoiding the subject.

Mental restlessness

Feeling anxious, irritable, or in a bad mood when you cannot play. Being unable to focus on normal tasks when gambling is not possible.

Losing track of time

Spending far longer playing than planned and then being surprised at how much time has passed.

Not keeping to limits

Repeatedly setting limits for yourself but being unable to keep to them, or finding reasons to raise them — this too is a warning sign.

Where can you get help?

Seeking help is a sign of strength, not weakness. The following resources are here for you.

kfb 24/7 Live Chat

Contact kfb live chat support at any time. You can speak in Bangla, and our team will assist you with self-limits, cooling-off, or self-exclusion.

Email support

You can also reach us directly by email: [email protected] — describe your situation in detail and our team will reply in Bangla.

Family and close ones

Talk openly with a family member or a trusted friend. Often the sympathy and support of someone close is what helps you take that first step.

Professional counselling

Seek advice from a mental health professional or behavioural specialist. To find mental health specialists in Bangladesh, contact your local hospital or clinic.

Mental health services

The National Institute of Mental Health (NIMH) and various other government and private hospitals offer specialist treatment for behavioural dependency.

Peer support groups

Joining a self-help group made up of people facing the same problem can play an important role in recovery. Community support is invaluable.

Your information stays confidential

All responsible gambling discussions with the kfb support team are completely confidential. To learn how your personal information is stored and protected, you can read our Privacy Policy.

There is no "right" or "wrong" time to ask for help. If you feel the situation is getting out of control, contact our live chat right now.

Responsible Gambling FAQ

Answers to common questions about responsible gambling.

Requests to increase a limit take at least 7 days to take effect — this delay is intentional, to prevent decisions made in the heat of the moment. However, requests to reduce a limit take effect immediately.

Yes, any balance in your account before self-exclusion can be withdrawn. Once self-exclusion is complete, no further deposits or betting will be possible. For full details of this process, contact kfb live chat support directly.

kfb strictly prohibits anyone under 21 from playing. In this situation, notify us immediately via live chat or email ([email protected]). Strengthen the password protection on your account and restrict access to your device.

A cooling-off period is a temporary measure — usually lasting a few days to a few weeks. Once it ends, the account is reactivated automatically. Self-exclusion is long-term or permanent — it is a stricter step and requires additional verification to reactivate.

If sticking to limits on your own becomes difficult, if gambling is harming your relationships or finances, or if you feel mentally unsettled when you are not playing — you should seek professional counselling. This is an acknowledgement of a problem, not a reason for shame. Our support team can point you in the right direction.

Yes, kfb automatically detects unusual changes in a user's playing patterns (such as suddenly placing much larger bets or playing much longer sessions). In such cases our team may reach out to you — this is for your own protection.

Completely. All responsible gambling communications with the kfb support team are kept strictly confidential. To learn more about our data protection policy, visit our FAQ page.

Read these pages for more information.