kfb Privacy Policy

To provide services on the kfb platform, certain personal information needs to be collected. This information comes from two main sources: information you provide directly, and information collected automatically.

1.1 Information You Provide Directly

The information you provide during account registration and identity verification includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment information linked to financial transactions (bKash, Nagad, Rocket, or bank account number)
• Messages or complaints you submit when contacting us

1.2 Automatically Collected Information

When you use the kfb website or app, certain information is recorded automatically:

• IP address and device type
• Browser type and version
• Session duration and browsing activity
• Usage patterns collected through cookies and tracking technologies
• Login times and logs of user activity

kfb uses collected information only for the following legitimate purposes. We never process personal information for excessive or unrelated purposes.

2.1 Account Management and Service Delivery

Information is required to create, verify, and manage your account. Transactions for deposits, withdrawals, and bonus distribution cannot be completed without accurate information.

2.2 Security and Fraud Prevention

Every transaction and login activity is monitored to prevent unauthorised access, account theft, or financial fraud. Protecting your account is the primary goal of this monitoring.

2.3 Customer Support

Your account-related information is used to provide assistance via 24/7 live chat and email. Our support team serves in both Bengali and English.

2.4 Ensuring Responsible Gaming

kfb analyses data on your gaming activity to identify whether any user may be engaging in unhealthy gaming behaviour. You can find detailed information on this in our Responsible Gaming guidelines, which explain how limit-setting and self-exclusion work.

2.5 Marketing Communications

With your consent, relevant offers, bonuses, and promotional information may be sent to you. You can stop these communications at any time. Promotional messages are never sent through unauthorised channels.

kfb does not sell your personal information to third parties. However, in limited circumstances, information may be shared with specific third parties:

3.1 Service Provider Partners

Limited information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer), technology infrastructure, and customer support. These partners are required to follow the same level of privacy standards.

3.2 Legal Obligations

Information may be disclosed in response to applicable laws in Bangladesh, court orders, or lawful requests from government authorities. In such cases, only the necessary information is provided.

3.3 Corporate Restructuring

If a significant change occurs in kfb's business operations (such as a merger or acquisition), user information may be transferred to the new entity. Users will be notified in advance in such cases.

kfb uses industry-standard technical and administrative measures to keep your information safe. SSL encryption technology secures all data exchanged between the website and users' devices.

4.1 Technical Security Measures

• All data transmission secured with SSL/TLS encryption
• Account passwords are stored using strong hashing methods — never kept in directly readable form
• Regular security audits and vulnerability assessments are conducted
• Controlled access for a limited number of staff — no staff member can view user information unless necessary
• Physical security is maintained at data storage facilities

4.2 Data Retention Period

All personal information is retained while the account is active. Even after an account is closed, records of financial transactions and identity verification information may be kept for the period required by legal obligations.

4.3 In the Event of a Security Breach

If a data breach occurs, affected users will be notified as quickly as possible and advised on the necessary protective steps to take.

Cookies and similar technologies are used on the kfb website. Cookies are small text files stored on your device that help improve the website's functionality.

5.1 Types and Purpose of Cookies

• Essential Cookies: Essential for maintaining login sessions and running the site's core functions
• Functional Cookies: Used to remember your preferences (language, display settings)
• Analytics Cookies: Used to analyse overall usage data in order to improve the user experience
• Marketing Cookies: Used to display relevant offers based on your consent

5.2 Cookie Controls

You can control cookies through your browser settings. However, disabling essential cookies may cause some features of the website to not work properly, particularly the login and payment processes.

As a user of the kfb platform, you have the following rights over your own information:

6.1 Right to Access

You have the right to know what personal information is stored in your account and to request a copy of it.

6.2 Right to Rectification

If any of your information appears to be incorrect or incomplete, you can contact the kfb support team to have it corrected.

6.3 Right to Erasure

In certain circumstances, you have the right to request that your personal information be deleted. However, records of financial transactions and identity verification information may need to be retained for a set period due to legal obligations.

6.4 Right to Object to Processing

You have the right to object at any time to your information being used for marketing purposes and to request that this processing be stopped.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via our 24/7 live chat service or by email at [email protected]. We provide support in both Bengali and English.

kfb is a 21+ platform. Those under 21 are not permitted to open an account, and we do not knowingly collect personal information from any minor. Age verification at the time of registration is a mandatory step.

If we suspect that a minor's information has been collected by mistake, that account will be closed immediately and the associated information will be deleted.

kfb's technical infrastructure may operate on servers located in various countries. Even if your information is transferred outside Bangladesh, the same level of protection is maintained. Appropriate security agreements and technical safeguards are applied when transferring data.

The kfb website may in some cases have connections to third-party game studios and payment providers. These third parties have their own privacy policies, which are not under kfb's control. However, we work only with trusted and established partners who maintain appropriate data protection standards.

Game providers such as Evolution, Pragmatic Play, PG Soft, JILI, and Spribe operate games within their own technical environments. Information that passes to their servers during gameplay falls under their own privacy policies.

kfb may update this privacy policy from time to time. If any significant changes are made, users will be notified by email or through a notification within the platform. The date of the last update will always be shown at the top of this page.

Continued use of the platform after a revised policy is published will be taken as acceptance of the new terms. If you do not agree to the new policy, you may request that your account be closed.

If you have any questions, feedback, or complaints about this privacy policy, please get in touch with us. Our privacy team processes all requests as quickly as possible.

• Live Chat: Available 24/7 through the live chat feature on the website
• Email: [email protected]

Our FAQ section contains answers to common questions about privacy and data protection, which may resolve many of your queries.